How Managed Intake Positively Changed Emergency Response for LA County Animal Control

Recorded On: 06/08/2021

Los Angeles County Department of Animal Care and Control operates one of the largest shelter systems in the United States. Seven animal care centers serve more than 3 million residents over a 4,000 square mile geographic area. When COVID-19 hit, the Department quickly pivoted its operations from open admissions to managed intake, engaging the community by providing resources and information. Animal Control Officers were on the frontlines of this shift, interfacing with the community daily, while also observing COVID guidelines to safely respond to cruelty cases, dangerous dog complaints, and a record number of wildfires. Learn how managed intake changed emergency response in LA County and how to implement similar changes using a DEI approach to engage your community.

This session, both live and the recording, has been approved for:

  • 1 Certified Animal Welfare Administrator continuing education credit 
  • 1 NACA CE
  • 1 CE towards ACO CE requirements per Ch. 829 of the Texas Health and Safety Code by the Texas Department of State Health Services (DSHS)

‚ÄčLisa Eldridge

Public Safety Division Manager

LA County Dept. of AC&C

Lisa Eldridge is the Public Safety Division Manager for the LA County Dept. of AC&C. Lisa joined the department in 1995 and has worked multiple ranks as an animal control officer, managed the Carson and Palmdale Animal Care Centers, and is the coordinator for the equine response team deployed during wildfires and other emergencies. 

Paul Maradiaga


LA County Dept. of AC&C

Paul Maradiaga, an ACO III, is Kennel Sergeant at the Palmdale Animal Care Center. He served in the US Navy for 4 years and has been in the animal field for 14 years, including 7 in LA County where he started off as an ACO. 

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