We're Here to Help

All times listed are in Eastern Time Zone.
Review the FAQs below. Topics include live access, recordings, invoices, and much more.
If you still need support: SCROLL DOWN to bottom of page FOR LIVE CHAT 12:30 - 4:30 pm ET Tuesday - Thursday or email aawa@commpartners.com

Download the full conference brochure.

Technical Requirements and FAQs

Do NOT use Internet Explorer! Use any other browser.

How do I access the conference sessions? 
  • Check your inbox for a confirmation email sent by vsheppard@theaawa.org or spoe@theaawa.org. 
  • Once you login, access any of the sessions by clicking on the Schedule tab in the top menu bar.
  • Pick a date, then click on any session time slot or title and click the “View Session” button.
  • Click on the Contents tab, then click on the live webcast link to join the live session.
  • You will be able to access sessions 5-15 minutes in advance of the start time.

Will I be able to view the recorded archive of these virtual conference sessions?

The virtual sessions are being recorded and all registrants of Looking Forward conference will have access through February 28, 2022All session recordings have been posted. The login process will be similar to how you login for the live programs, but you will be able to view at your convenience, 24/7.  

We will not be offering post-conference recording packages, so make sure your colleagues register for the conference if they want to enjoy the content! 


I am having trouble with streaming audio; I can’t hear the speaker through my computer speakers; the streaming stopped… what do I do?

If your screen is greyed out: Try clicking on the screen anywhere with your mouse and see if you can then get the grey screen off and then click on “contents” to gain access to the live session. 

If you cannot access the session but it's not greyed out, try these steps:

  • If you are using a VPN or Remote Desktop program, drop those and connect to the internet without them. 
  • If you are not able to hear any audio through your computer speakers, first check to make sure your speakers are not muted or turned off.  
  • The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 
  • Switch browser type (NOT Internet Explorer!)
  • Be sure you are not using a shared Wifi internet connection - if shared, be sure to limit others from streaming and downloading large files to allow you enough bandwidth to watch the live stream.
  • Log out of the site completely with no conference browser tabs open. Then clear your browser history, specifically the cookies and cache. Once that is done, log back into the conference site and try again. Here’s how to clear cookies and cache in most browsers. This is different than restarting your computer or closing and re-opening your browser.
  • If you continue to have technical issues, send an email to aawa@commpartners.com or use the Live Chat found at the bottom of this page.

The slides are not loading; I can’t see the slides; I have other technical issues.

Please ensure your organization meets hardware, software, and bandwidth requirements well in advance:

Step 1: Test your system!

For General Sessions, use this browser test:  http://events.commpartners.com/webcasts/browsertest/

For Unmuted Sessions and Happy Hours, try this Zoom browser test: https://zoom.us/test

Tests didn't work? For Tech Support, use the chat below for LIVE help 12:30 pm - 4:30 pm ET Tuesday - Thursday or  email aawa@commpartners.com after-hours.

Step 2: Review these Technical Requirements

Be sure your system and networks are up to date.  

Minimum System Requirements: 2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended). Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/ 

DO NOT USE Internet Explorer! Use Chrome, Firefox or Safari.

Supported browsers: 

  • Windows 7 or later 
  • Mac OS X 10.9 or later 
  • Chrome 60 or greater 
  • Firefox 52 or greater 
  • Edge 14  or greater 
  • Safari 10 or greater iOS 10 or greater 
  • Internet Explorer 11 
  • IP Addresses and Ports to Allow for HTML5: 72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or Mac with an updated Internet browser. Make sure you have pop-up blockers disabled in your Internet browser settings. Make sure that your Internet browser is Active X enabled. Wifi is not recommended. The problem with Wifi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection (phone wire). A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.


How do I access Closed Captioning (CC)? 

Sessions will take place on a streaming site. There will be tabs on the right side of the screen to access chat, photo uploads, emojis, and a CC function. The CC tab will open up its own area where you can see real-time transcription which is being typed live by a professional captioner. Post-conference, a PDF of the transcript has been added to each of the sessions’ pages (on the conference site) under Resources & Links. We thank Animal Arts for sponsoring the closed captioning.

Unmuted Sessions will take place in Zoom and will have captioning enabled. On the bottom of the screen there will be a CC Transcript button which will give you options such as turning it on and off. 


How do I print Invoices? 

Follow these instructions to access and print your invoice.

Need Additional Support?

Please use the following contact information for additional support questions:

Technical Support
aawa@commpartners.com

Registration 
admin@theaawa.org

Continuing Education Credit Questions
Visit the CEs & Certificates page or email learning@theaawa.org